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--- Troubleshooting [2021/03/05 19:30]
JMichaelTX Reorganize Issue List into Sections (DRAFT)
+++ Troubleshooting [2021/03/05 20:09]
JMichaelTX ADD Intro section (DRAFT 1)
@@ Line 1: / Line 1: @@
+====== Troubleshooting ======
+This Wiki article is intended to address situations where you find that Keyboard Maestro in general, or multiple Macros, is no longer working as it previously did, and you have no idea why.  This article does _not_ address _how to_ questions (please post those to the Keyboard Maestro Forum).
+Troubleshooting Keyboard Maestro is the same as troubleshooting any other Mac app.
+* Use the same general troubleshooting steps
+* If issue remains, examine issues specific to Keyboard Maestro
+===== General Troubleshooting =====
+  - If Keyboard Maestro has been working well, as expected, for a while (let's say a week or more), and then it suddenly behaves in an unexpected manner, then most likely that is due to something that has recently changes.  So, ask yourself what has changed:
+    - Keyboard Maestro update
+    - macOS updates
+    - install of new apps, or app updates
+    - Especially any utilities (like Clipboard managers)
+    - etc
+  - If you identify a recent change, then you need to determine if that is causing the issue with Keyboard Maestro
+  - The best way to do this is to try [Start up your Mac in safe mode](https://support.apple.com/guide/mac-help/start-up-your-mac-in-safe-mode-mh21245/mac).
+    - Then launch KM and test your macros.
+    - If they work fine then it is that change that is causing the problem.
 For more information about a specific Keyboard Maestro feature consult the [Keyboard Maestro Documentation](http://documentation.keyboardmaestro.com), post a question to the [Keyboard Maestro Forum](http://forum.keyboardmaestro.com), visit the [Keyboard Maestro web site](http://www.keyboardmaestro.com) or [this wiki](http://wiki.keyboardmaestro.com) or [contact_us](http://contact.stairways.com).
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 It appears that recent versions of Wacom’s drivers can result in stuck modifier keys (Option, Shift, Command, Control) when used with Keyboard Maestro, either when pressing hot keys or when Keyboard Maestro is simulating keystrokes.  See the forum post [Keyboard misbehavior triggered by...?](https://forum.keyboardmaestro.com/t/keyboard-misbehavior-triggered-by/4481/34).
+==== Keyboard Issues ====
+* [How to Troubleshoot Keyboard Issues ](https://forum.keyboardmaestro.com/t/how-to-troubleshoot-keyboard-issues/7544)
@@ Line 370: / Line 398: @@
 * Enable the Develop menu in Safari if not already enabled in Safari’s Advanced preferences.
 * Enable *Allow JavaScript from Apple Events* in the Develop menu.
+===== macOS Issues =====
 ==== Yosemite and Accessibility Settings Problems ====
@@ Line 379: / Line 410: @@
 If you must stay on version 10.10.0-2 for any reason, see the forum topic on [possible solutions](http://forum.keyboardmaestro.com/t/yosemite-accessibility-permission-problems/541/18).
+==== Mojave and Catalina Issues ====
+See Forum topics:
+  - [Resolving Catalina/Mojave Accessibility/Security Permissions Issues ](https://forum.keyboardmaestro.com/t/tip-resolving-catalina-mojave-accessibility-security-permissions-issues/16620)
-===== macOS Issues =====
+==== Big Sur Issues ====
+See Forum topics
+  - [Resolving Big Sur Accessibility, Security, and Other Issues ](https://forum.keyboardmaestro.com/t/tip-resolving-big-sur-accessibility-security-and-other-issues/20159)
+  - [macOS Big Sur: Using and Upgrading To ](https://forum.keyboardmaestro.com/t/macos-big-sur-using-and-upgrading-to/19637)

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