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manual:Troubleshooting [2021/10/06 05:03] peternlewis |
manual:Troubleshooting [2023/10/09 23:18] peternlewis |
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See the [[:Troubleshooting|wiki Troubleshooting page]] for how to resolve any problems we have anticipated. | See the [[:Troubleshooting|wiki Troubleshooting page]] for how to resolve any problems we have anticipated. | ||
- | Probably 80% of all support emails we receive are related to Apple’s security permissions, including: | + | Around 80% of all support emails we receive are related to Apple’s security permissions, including: |
* [[assistance:Translocation_Problem|Translocation]] | * [[assistance:Translocation_Problem|Translocation]] | ||
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* [[assistance:Screen_Recording_Permission|Screen Recording]] | * [[assistance:Screen_Recording_Permission|Screen Recording]] | ||
* [[assistance:Secure_Input_Problem|Secure Input Problem]] | * [[assistance:Secure_Input_Problem|Secure Input Problem]] | ||
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+ | Keyboard Maestro includes a Security preference pane in its [[manual:Preferences|Preferences]] window which summarises some of the important security settings and whether they are enabled. Ensuring that everything is enabled will resolve a lot of troubleshooting issues. | ||
Unfortunately Apple’s permission system has been filled with bugs since Mojave, including things like: | Unfortunately Apple’s permission system has been filled with bugs since Mojave, including things like: | ||
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===== In-built Assistance ===== | ===== In-built Assistance ===== | ||
- | If you are finding a macro is not firing when you expect it to, or something weird is happening when you don't expect it to, or choose [[Menus#Interactive_Help|Help ➤ Interactive Help menu]]) to bring up an interactive assistance system which might help you narrow down the problem. | + | The next most common issue is a macro doing nothing, or something weird is happening when you don't expect it to. In both these cases, choose [[Menus#Interactive_Help|Help ➤ Interactive Help menu]]) to bring up an interactive assistance system which might help you narrow down the problem. |
Keyboard Maestro can detect some of the System Permission problems described above, when the system is not lying to it. | Keyboard Maestro can detect some of the System Permission problems described above, when the system is not lying to it. |