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--- manual:Troubleshooting [2021/10/06 09:03] – peternlewis
+++ manual:Troubleshooting [2024/07/16 05:18] (current) – [How do I get more help?] peternlewis
@@ Line 3: / Line 3: @@
 See the [[:Troubleshooting|wiki Troubleshooting page]] for how to resolve any problems we have anticipated.
-Probably 80% of all support emails we receive are related to Apple’s security permissions, including:
+Around 80% of all support emails we receive are related to Apple’s security permissions, including:
 * [[assistance:Translocation_Problem|Translocation]]
@@ Line 9: / Line 9: @@
 * [[assistance:Screen_Recording_Permission|Screen Recording]]
 * [[assistance:Secure_Input_Problem|Secure Input Problem]]
+Keyboard Maestro includes a Security preference pane in its [[manual:Preferences|Preferences]] window which summarises some of the important security settings and whether they are enabled. Ensuring that everything is enabled will resolve a lot of troubleshooting issues.
 Unfortunately Apple’s permission system has been filled with bugs since Mojave, including things like:
@@ Line 39: / Line 41: @@
 ===== In-built Assistance =====
-If you are finding a macro is not firing when you expect it to, or something weird is happening when you don't expect it to, or choose [[Menus#Interactive_Help|Help ➤ Interactive Help menu]]) to bring up an interactive assistance system which might help you narrow down the problem.
+The next most common issue is a macro doing nothing, or something weird is happening when you don't expect it to. In both these cases, choose [[Menus#Interactive_Help|Help ➤ Interactive Help menu]]) to bring up an interactive assistance system which might help you narrow down the problem.
 Keyboard Maestro can detect some of the System Permission problems described above, when the system is not lying to it.
@@ Line 45: / Line 47: @@
 ===== How do I get more help? =====
-For more information about a specific Keyboard~~Maestro feature consult the [[/User_Manual|Keyboard Maestro User Manual]], post a question to the [[https://forum.keyboardmaestro.com/|Keyboard Maestro Forum]], visit the [[https://www.keyboardmaestro.com/|Keyboard Maestro]] web site or the [[/|Keyboard Maestro Wiki]] or [[https://contact.stairways.com/|contact us]].
+For more information about a specific Keyboard~~Maestro feature consult the [[/User_Manual|Keyboard Maestro User Manual]], post a question to the [[/Forum|Keyboard Maestro Forum]], visit the [[https://www.keyboardmaestro.com/|Keyboard Maestro]] web site or the [[/|Keyboard Maestro Wiki]] or [[https://contact.stairways.com/|contact us]].
-Generally the best place to ask about specific macros is the [[https://forum.keyboardmaestro.com/|forum]] since there are many helpful people there and so you will get more varied and quicker answers.
+Generally the best place to ask about specific macros is the [[/Forum|forum]] since there are many helpful people there and so you will get more varied and quicker answers.
 While we are happy to help you learn how to use Keyboard Maestro, we cannot generally help with writing specific macros - use the forum for that.