See the wiki Troubleshooting page for how to resolve any problems we have anticipated.
Around 80% of all support emails we receive are related to Apple’s security permissions, including:
Unfortunately Apple’s permission system has been filled with bugs since Mojave, including things like:
Remember to unlock the System Preferences which is required for changing some (but not all) permissions.
Thankfully, you can pretty much always resolve these by sufficient bashing on the permission system:
tccutilto reset the permission system.
Occasionally you can resolve the issues by re-installing the Keyboard Maestro.app:
This will not affect any existing macros.
If you are finding a macro is not firing when you expect it to, or something weird is happening when you don't expect it to, or choose Help ➤ Interactive Help menu) to bring up an interactive assistance system which might help you narrow down the problem.
Keyboard Maestro can detect some of the System Permission problems described above, when the system is not lying to it.
For more information about a specific Keyboard Maestro feature consult the Keyboard Maestro User Manual, post a question to the Keyboard Maestro Forum, visit the Keyboard Maestro web site or the Keyboard Maestro Wiki or contact us.
Generally the best place to ask about specific macros is the forum since there are many helpful people there and so you will get more varied and quicker answers.
While we are happy to help you learn how to use Keyboard Maestro, we cannot generally help with writing specific macros - use the forum for that.
We always respond to email, however email is no longer a guaranteed medium and spam filters can delete your message to us or our message to you. Messages sent using the feedback form will always get to us, emails sent to us will pretty much always get to us, but if you do not receive a response within one business day check your spam filters to see if they have trapped our reply. If you use the feedback form and want a reply, make sure you enter your email address!